Refund & Return Policy

Your satisfaction is our goal. If you’re unhappy with a product, we offer returns, refunds, or exchanges under the conditions outlined below.

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1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.

• Items must be unused, in their original packaging, and include all tags.

• Custom or personalized items are non-refundable unless they are defective.

2. Refund Process

• Refunds are processed to your original payment method within 7–10 business days after we receive and inspect the returned product.

• Refunds may take additional time to reflect in your account depending on your bank.

3. Exchanges

• Exchanges are allowed for defective or damaged items only.

• You must notify us of defects within 48 hours of receiving the product and provide photographic evidence.

4. Non-Refundable Items

• Sale or clearance items.

• Gift cards.

5. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

• We recommend using a trackable shipping service to ensure safe delivery.

6. How to Request a Return or Refund

To request a return, refund, or exchange, email us at asymmetric.illustrations24@gmail.com with:

• Order number.

• Reason for return or refund.

• Photos (if applicable).