Frequently Asked Questions (FAQs)
FAQs: General Questions
1. What is Asymmetric Illustrations?
Asymmetric Illustrations is a creative platform offering premium-quality notebooks, planners, journals, and unique home decor items designed to inspire creativity and elegance in everyday life.
2. Do you offer customized products?
Currently, we do not offer product customization. However, we plan to introduce this feature soon. Stay tuned!
3. Where are you located?
We are based in Jhansi (Uttar Pradesh, India) and our products are shipped nationwide.
FAQs: Orders and Payments
4. How do I place an order?
Select the product you like, add it to your cart, and proceed to checkout. Enter your details and complete the payment process.
5. What payment methods do you accept?
We accept payments via credit/debit cards, UPI, Net Banking, and popular wallets like Paytm and Google Pay.
6. Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placement. Please email us at asymmetric.illustrations24@gmail.com as soon as possible.
7. How do I apply a discount code?
Enter the discount code during checkout in the “Promo Code” field. If valid, the discount will be applied automatically.
FAQs: Shipping and Delivery
8. Do you offer international shipping?
Currently, we only ship within India. We plan to expand internationally in the future.
9. How long does delivery take?
Standard delivery takes 3–7 business days, depending on your location. Express shipping options are also available.
10. How can I track my order?
You will receive a tracking link via email or SMS once your order is shipped.
11. What should I do if my package is delayed or lost?
Contact us at asymmetric.illustrations24@gmail.com with your order number. We’ll assist you in resolving the issue.
FAQs: Returns and Refunds
12. What is your return policy?
You can return unused items in their original packaging within 7 days of delivery. Custom items are non-returnable.
13. How do I request a refund or exchange?
Email us at asymmetric.illustrations24@gmail.com with your order number, reason for the request, and photos if applicable. We’ll guide you through the process.
14. How long does it take to process a refund?
Refunds are processed within 7–10 business days after receiving the returned item.
FAQs: Products and Customization
15. What type of products do you sell?
We sell high-quality notebooks, planners, journals, and curated home decor items designed to enhance your lifestyle.
16. What materials are used in your products?
We use premium-quality materials like 90–100 GSM paper for our notebooks and planners, ensuring durability and elegance.
17. Can I suggest new designs or products?
Yes! We’d love to hear your ideas. Please share them via email at asymmetric.illustrations24@gmail.com.
18. What should I do if my package is delayed or lost?
Contact us at symmetric.illustrations24@gmail.com with your order number. We’ll assist you in resolving the issue.
FAQs: Support and Contact
19. How can I contact customer support?
You can reach us via email at asymmetric.illustrations24@gmail.com. or fill out the contact form on our website.
20. I have a problem with my order. What should I do?
Please email us with your order details, and we’ll assist you promptly.